When I go to get info it says you may only read (since yesterday) I cannot change these settings as all the options are greyed out.Can anyone help change sharing and permissions to read and write Thank you.The sharing and permissions area is all greyed out so I cannot access them.And on some occasions, even though Im not disconnecting the drive from my laptop, it doesnt even show up as an icon on my desktop.
I contacted WD support but they want me to mail my passport to them and they said theyd then send me a new one. ![]() I feel they should give me a new one (or find a different way to verify that this one is not working) without me having to do that. ![]() Its hard to believe that they dont have a better solution to a common problem Lesli. If I can get the icon to come on to my desk top (every so often it does) I am going to try to copy it to a thumb drive or something. I dont want to give up the one I have, to them, by mail, and then pay for another if I dont send my read only one in. Change Passport Free Or OfferYoud think since its a warranty theyd replace it for free or offer some free service to look at it remotely. I might as well go to the store and buy another and then just start using that. It would be faster, and either way I pay for a new drive and I lose all the stuff on this one, but at least this way, I am not giving my stuff to someone else. I think they know this is a common problem but dont want to deal with it not sure, but its terrible customer service.
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